全国旅游饭店星级评定委员会 国家级星评员 深圳观澜湖度假酒店 总经理 中国旅游饭店协会 常务理事 国际金钥匙组织 中国区副秘书长 美国饭店协会教育学院 高级顾问 粤港澳酒店总经理联谊会 副秘书长 个人简介 毕业于北京第二外国语学院,主修饭店管理及英语。曾赴澳大利亚詹姆斯库克大学(James Cook University)研修酒店管理高级课程,并获得美国康奈尔大学酒店管理课程证书。 1995年,在北京凯莱大酒店(Gloria Plaza Hotel)开始了酒店职业生涯。近二十年来一直效力于五星级豪华酒店,曾于KYZ升丽国际酒店(KYZ Zenith Hotels International)、三正国际酒店(Sangem International Hotel)、香格里拉酒店(Shangri-la Hotel)、康帝国际酒店(Kande International Hotel)等知名集团酒店担任市场总监、运作总监、销售总监、总经理等高级管理职务,酒店经验丰富。现为全国旅游星级饭店评定委员会“国家级星评员”、国际金钥匙组织中国区副秘书长、美国饭店协会教育学院(AH&LEI)高级顾问,曾获中国饭店业职业经理人白金勋章、广东旅游酒店业总经理荣誉勋章等殊荣,并担任多间院校客座教授。 拥有较为系统的酒店管理理论和丰富的实战经验,尤其对酒店经营、收益管理、营销策划、企业文化、高效团队等方面颇具心得,善于把国际连锁品牌的成功经验与中国市场特色相结合,打造既具有国际水准、又适应中国市场的豪华连锁酒店管理和发展模式,中西合璧、洋为中用,积极推动中国民族酒店产业的发展。 现任全国旅游星级饭店委员会国家级星评员,熟悉中国酒店星级评定标准和体系,参与了上海红塔瑞吉酒店、上海紫金山大酒店、长沙运达喜来登酒店、长沙通程国际大酒店、湛江君豪大酒店、深圳海航唐拉雅秀酒店、汕头金海湾大酒店等知名酒店的五星级评定或评定性复核,具有较为丰富的星评经验,业内具有良好声誉。 行业荣誉 中国饭店业职业经理人白金勋章 广东旅游酒店业总经理荣誉勋章 中国酒店十佳总经理伯乐奖 国际酒店投资论坛“酒店精英金奖” 行业职务 全国旅游星饭店评定委员会 国家级星评员 中国旅游饭店协会 常务理事 国际金钥匙组织 中国区副秘书长 美国饭店协会教育学院 高级顾问 粤港澳酒店总经理联谊会 副秘书长 惠州市饭店行业协会 名誉会长General Manager , Intercontinental, Shenzhen (洲际酒店集团华南区总经理、深圳华侨城洲际大酒店总经理) Summary General Hotel Management with 25 years of hospitality industry Experience with Hyatt International Hotels and Resorts in eight Countries in the Far East. General Manager of four Hyatt International Hotels in the past 16 years. Excellent interpersonal and listening, oral and written Communication skills in both English and French. Excellent grasp of both overseas and local markets. Excellent understanding of Far Eastern customs and cultures. Technical Certified Chef Diploma, Swiss Federation 1981 Skills Work Experience September 2008--Present General Manager Intercontinental, Shenzhen March 2007 – September 2008 Grand Hyatt Guangzhou Guangzhou, People’s Republic of China General Manager Grand Hyatt Guangzhou is a RMB 1 Billion investment and managed by Hyatt International Hotels. With 375 guestrooms, 3 restaurants, 1 lounge, 1 bar, a Spa and over 1500 m2 of meeting space, Grand Hyatt Guangzhou is positioned to be one of the leading 5 star hotels in Guangzhou since it recently opened in April, 2008. Responsibilities include: Set up the pre-opening office. Established pre-opening team, pre-opening budget and pre-opening marketing plan. Recruitment and training of over 500 employees Wrote pre-opening operations manuals and training manuals Established all Brand standards for Rooms and Food & Beverage Responsible for planning and implementing objectives and strategies for Marketing, Food and Beverage, Rooms, Human Resources, Accounting and Engineering. August 2006 – March 2007 Hyatt International – Asia Pacific, Limited Hong Kong, SAR People’s Republic of China General Manager Assigned to Special Projects reporting directly to the Senior Vice President – Operations for Asia Pacific Responsibilities include: Support the Closing/Handover of Hyatt Regency Manila in December, 2006 Prepare the Pre-Opening Marketing Plan for Grand Hyatt Macau Support the Opening of Hyatt Regency Hua Hin’s new 8 Suite Hotel and Residential Spa in March, 2007 March 1999 – July 2006 Hyatt Regency Macau Macau, SAR People’s Republic of China General Manager Responsible for the smooth operation of the Hyatt Regency Macau to Hyatt International Standards, the financial performance of the hotel in line with the Business Plan and the safety and protection of the owner’s assets. Responsibilities include: Managing a 5 Star 326 room Conference Resort Hotel with 4 restaurants, one bar, one delicatessen, room service and banqueting and conference facilities including a ballroom and 12 function rooms. Hotel annual turnover of US$ 15 million. Managing the Taipa Island Resort with a membership base of 1000 persons and annual turnover of US$ 1 million. Responsible for 390 employees of 13 nationalities. Responsible for planning and implementing objectives and strategies for Marketing, Food and Beverage, Rooms, Human Resources, Accounting and Engineering. Maintaining a 23 year old product to Hyatt International Brand Standards. November 1996 – February 1999 Hyatt Regency Kinabalu Kota Kinabalu, East Malaysia Borneo General Manager Responsible for the smooth operation of the Hyatt Regency Kinabalu to Hyatt International standards, the financial performance of the hotel in line with the Business Plan and the safety and protection of the owner’s assets. Responsibilities included: Managing a 5 Star 288 room City Center Hotel with 4 restaurants, an entertainment center, a Delicatessen, room service and banquet and conference facilities including a ballroom and 3 function rooms. Responsible for 320 employees of 4 different religions Responsible for planning and implementing objectives and strategies for Marketing, Food and Beverage, Rooms, Human Resources, Accounting and Engineering. Successfully completed a US$ 18 million renovation including all front of the house and back of the house areas while continuously operating the hotel. Successfully guided the hotel through the Asian Economic Crisis by implementing practical cost saving measures without compromising standards. June 1993 – October 1996 Hyatt Regency Xian Xian, Shaanxi People’s Republic of China General Manager Responsible for the smooth operation of the Hyatt Regency Xian to Hyatt International standards, the financial performance of the hotel in line with the Business Plan and the safety and protection of the owner’s assets. Responsibilities included: Managing a 5 Star 350 room City Center Hotel with 2 restaurants, a lounge, an entertainment center, a Delicatessen, room service, a fitness center and banquet and conference facilities including a ballroom and 6 function rooms. Responsible for 400 employees. Responsible for planning and implementing objectives and strategies for Marketing, Food and Beverage, Rooms, Human Resources, Accounting and Engineering. Awarded “Best Hotel” in Shaanxi Province by the National Tourism Bureau for 3 consecutive years from 1994 – 1996. June 1992 – May 1993 Hyatt Regency Cheju Cheju, South Korea Director of Food and Beverage Responsible for the smooth operation of the Food and Beverage Division of the Hyatt Regency Cheju to Hyatt International standards and the financial performance of the Food and Beverage Division in line with the Business Plan. June 1989 – May 1992 Grand Hyatt Taipei Taipei, Taiwan Assistant Director of Food and Beverage Responsible for the smooth operation of the Food and Beverage Division of the Grand Hyatt Taipei under the supervision of the Executive Assistant Manager – Food and Beverage. Assigned to the pre and post opening team of Grand Hyatt Taipei. April 1987 – May 1989 Bali Hyatt Bali, Indonesia Assistant Director of Food and Beverage Responsible for the smooth operation of the Food and Beverage Division of the Bali Hyatt under the supervision of the Director of Food and Beverage. September 1985 – March 1987 Hyatt Regency Hong Kong Hong Kong, SAR People’s Republic of China Assistant Manager – Food and Beverage Responsible for the smooth operation of the Food and Beverage Division of the Hyatt Regency Hong Kong under the supervision of the Executive Assistant Manager – Food and Beverage. September 1984 – August 1985 Hyatt Regency Hong Kong Hong Kong, SAR People’s Republic of China Corporate Trainee Successfully completed Hyatt International’s Corporate Management Training Program. Education September 1982 – June 1984 Hotel School Lausanne Lausanne, Switzerland Diploma A, Hotel Administration September 1978 – June 1981 Hotel des Bergues Geneva, Switzerland Federal Certificate of Capacity, Apprentice Chef September 1974 – June 1978 St. Ignatius College Prep Chicago, Illinois USA High School Diploma Personal Date of birth: June 1, 1960 Nationality: Swiss Spouse’s name: Yen Po Ling, Sunny Children: Charles Peter Hugentobler, born September 8, 1991, 17 years old (University student) Leon Shi(时李铭),美国饭店协会教育学院(AHLEI)大中华区经理 (AHLEI Country Manager, Greater China) 他的使命是通过AHLEI开发的优质教育资源与职业认证帮助酒店专业人士不断提升并获得更好的发展。 在加入AHLEI之前,时李铭曾分在北京、苏州与武汉从事餐饮管理、酒店管理咨询与筹备项目管理工作。他曾经是Ritz-Carlton的创始人Colgate Holmes先生的行政助理。2013年,时李铭加入美国饭店协会教育学院,负责美国饭店协会教育学院在大中华区的运营。加入酒店教育领域是兴趣使然,他十分享受他的工作为众多职业人士和学生带来的进步,并相信他的工作可以在更大的平台上为行业的进步贡献绵薄之力。 时李铭毕业于新加坡SHATEC酒店管理学院,获得酒店管理文凭。他于2010年获得AHLEI的注册饭店业教育导师(CHE)认证。中国饭店协会副会长 曾在香格里拉、喜来登、假日、凯莱、泰达、海航酒店和酒店管理集团担任集团总裁、集团首席执行官、集团总经理、集团董事总经理等高级管理职位 南开大学国际酒店管理英才起航项目执行主任 他是“动态人力资源管理模式” (1995)、“东方嘉柏酒店品牌” (2002)、《经营参考》和《酒店文摘》电子杂志(2003)、“中国互联网酒店联盟” (2004)、“集团化三维立体发展模式”(2005)、“虚拟泛旅游联盟”(2007)、“中国旅游信息化发展论坛”(2009)及“旅游规划三合一生态平衡开发模式”(2010)的创建推广人。 他于1980-1988年在美国留学,并先后攻读华盛顿市乔治城大学的国际关系学士学位,纽约州立大学奥伯尼分校的社会心理学硕士学位,纽约大学(私立)行政管理学院的行政管理博士学位;自2012年在美国俄克拉荷马州立大学和南佛罗里达大学访学。 他从1989年至今曾先后在香格里拉、喜来登、假日、君华、凯莱、东方、泰达、海航、中油国际等酒店集团担任酒店培训部经理、酒店人力资源总监、酒店副总经理、酒店代总经理、集团人力资源总监、集团副总裁、集团总裁、集团首席执行官、集团总经理、集团董事总经理等职务,现任南开大学国际酒店管理英才起航项目执行主任。. 他同时兼任中国社会科学院旅游研究中心特约研究员、国际旅游投资协会副会长兼海外总干事和美国普度大学、香港理工大学、北京第二外国语学院、天津南开大学、天津商业大学的客座教授;并连续两届当选中国饭店协会副会长。 TIM GAO’S PERSONAL DATA He is the founder of the Dynamic Human Resources Management Model (1995) , the Oriental Jasper Hotel Brand (2002) , the Operation References Monthly and the Hospitality Digest Monthly (2003), the Sino-Internet Hotels Alliance (2004) , the 3-Dimensional Hotel Development Model (2005), the Virtual Pan-travel Alliance (2007), the E-Development Forum on China’s Travel & Tourism Industry (2009), the 3-in-one Ecological Balance Model for Tourism Planning(2010). He studied in USA from 1980 till 1988; first for his BSFS Degree at the School of Foreign Service, Georgetown University, Washington DC; second for his MA Degree in Social Psychology at the College of Arts and Sciences, State University of New York at Albany; and finally for his DPA Degree at the Graduate School of Public Administration, New York University (private). He has been attached to OSU and USF in the United States as a visiting scholar since 2012. He started his career in hotel business back in 1989, and worked his way up from Training Manager at Shangri-La and Sheraton, Director of Human Resources at Holiday Inn and Meritus, Deputy G.M. and Acting G.M. at Gloria Plaza Hotel, Group Director of Human Resources and V.P.- Development at Gloria International Hotels Management, CEO of Oriental Hotels Management Company, Managing Director of TEDA Hotels Management Company, President of HNA Hotels and Resorts, General Manger of CNPC International Hotels Management Company, to his current position as the Executive Director for the International Hotelier Development Program of Nankai University. He also serves as the Special Researcher with Chinese Academy of Social Sciences, the Vice President and the General Secretary of the International Tourism Investment Association, the Visiting or Adjunct Professor with Purdue University, Hong Kong Polytechnic University, Beijing Second International Studies University, Nankai University and Tianjin University of Commerce. He has been elected as the Vice President of China Hotel Association for two consecutive terms.